The rewards guide
Your points, explained.
Shop for the merch you love, earn points, and use them toward a future order. Here’s how it works, without the guesswork.
Updated: October 19, 2026 · Amounts shown in U.S. dollars
How does it work?
For an eligible purchase, you earn 1 point for every $1 spent. Once those points are in your account, you can trade them for a discount coupon or a gift reward.
For example, an eligible $100 purchase earns 100 points. Those 100 points can get you a $5 coupon for a later order, or a postcard set. It’s your choice.
Already shopped with us? Use the same email address you entered at checkout when you sign in or create your account. That’s how you find the points connected to your purchase.
Where do I start?
- Go to My Account and sign in, or create an account using your checkout email.
- Open Points & Rewards to see your available points.
- When you have enough points, choose a reward and click Redeem Now.
- Use the coupon from your account in your cart or at checkout. Check the discount or gift before placing the order.
You don’t need to buy a membership to use the points program. Guest purchases can earn points too; signing in lets you view and spend them.
What should I know before ordering?
- One reward coupon per order. Choose one cash discount or one gift reward.
- Coupons don’t stack. A points reward coupon can’t be combined with another coupon, including a promo code.
- Points are earned after discounts. The eligible amount left after a regular coupon discount is what counts.
- Orders using a points reward don’t earn new points. That applies to both discount and gift reward coupons.
- New purchase points are for a later order. They become available when your order reaches Processing or Completed.
- Shipping is separate. Reward coupons don’t provide free shipping for your original order. If an out-of-stock points gift has to ship later, we cover that separate shipment.
Do my points expire?
Your unused points don’t expire. You don’t need to place another order to keep them active. Points you redeem, or points reversed after a refund or cancellation, still affect your balance.
Used two different checkout emails? Here’s how to ask us to bring your points together.
Which guide answers my question?
“Where are my points?”
Learn when points arrive, how rounding works, and how to find points from a guest order.
“How do I use a reward?”
Pick a coupon or gift, apply it, and know what to check before paying.
“What if I get a refund?”
See how partial and full refunds affect points, plus fixes for coupon issues.
“How do points gifts ship?”
Get the steps for postcards and blind boxes, including our restock and separate-shipping policy.
“I can’t log in or redeem.”
Find quick fixes for missing emails, login trouble, and buttons that won’t respond.
Still need a hand?
Email support@zenlesszonezero.toys with your order number, the email you used at checkout, and a quick description of what you’re seeing. If a coupon won’t apply, include the error message.
We can check an older purchase or an email mismatch for you. Please don’t send your password or payment card details.