I didn’t get a points or reward email. Are my points gone?

A missing notification email doesn’t tell you whether your points were credited. Sign in and check Points & Rewards for your available balance and any coupon you already redeemed.

1. Check your spam, junk, and promotions folders.
2. Make sure you’re checking the email address used for the order.
3. Check your notification preference on the Points & Rewards page.

If your balance or coupon still looks wrong, email support@zenlesszonezero.toys with your order number and checkout email. We’ll check the records.

I forgot my password. How do I sign in?

Open My Account and use the password reset link. Enter the email connected to your account, then follow the reset email.

For points from a guest purchase, use an account with the same email you entered at checkout. If you don’t have an account yet, create one with that email.

If the reset email doesn’t arrive, check your spam folder. Still stuck? Email support@zenlesszonezero.toys. Please don’t send us your password or login verification codes.

The “I’m not a robot” check won’t work. What can I do?

Refresh the login page and try the check again. If it keeps failing or the login page won’t let you continue, email support@zenlesszonezero.toys. Tell us what the screen says and which email you used to order.

You don’t need to create a different account to report a login problem. A new email can show a separate points balance.

The redeem button or points page isn’t responding. What now?

1. Refresh the page.
2. If you can, sign out and sign back in with the email used at checkout.
3. Open Points & Rewards again and check your available balance.
4. Before trying Redeem Now again, check your existing coupons. If your balance already went down, a coupon may already have been created.

If it’s still stuck, send us the error message or a screenshot. Tell us what you clicked and what changed. We can help you check before you spend more points.

I’m logged in, but my points don’t look right. Why?

Start with the checkout email and order status. Purchase points are added when an eligible order reaches Processing or Completed. An order using a points reward coupon doesn’t earn new purchase points.

Redeeming a reward also lowers your available points before you use its coupon. Look in your coupon list to see if the points became a reward.

Used two email addresses? Here’s how to ask us to bring eligible unused points together. Your unused points don’t expire while we help you check.

What should I send when I email you?

Reach us at support@zenlesszonezero.toys. Include:

• Your order number, if you have one.
• The email address used at checkout.
• What you tried and what you expected to happen.
• The exact error message or a screenshot.
• The coupon code, if the problem is with a reward coupon.

For example: “Hi! I ordered with this email. I clicked Redeem Now for the $10 reward, and my balance dropped by 200 points, but I can’t find the coupon. Could you check?”

Please leave out passwords, verification codes, and payment card details. We can check points and rewards without asking you to send those.