Zenless Zone Zero “Bury Your Tears With the Past” (A) Phaethon’s Story Merch (Jan 2025)

Dear customer,

Many customers are not clear about the meaning of reservation

Why is there a Deposit?

We specialize in relieving the wallet pressure of students who like figures.

After paying the deposit, wait for us to complete the production before paying the price difference.

Ordering Instructions:

1. Deposit: Please pay the security deposit.

2. Production: we will officially begin production.

3. Shipping: Once production is completed, we will notify you via email regarding price difference between your deposit and the total price.

The email address must be filled in correctly! The email address must be filled in correctly!

We will send you multiple email notifications

Calculation of Price Difference:

The price difference is calculated as follows: Total Price - Deposit = Price Difference.

Example: If the total price is $200 and the deposit is $50, the price difference is $150.

(We will notify you by email to pay the $150.)

Note: "Once a character is reserved, the deposit is non-refundable."

The deposit refers to the commitment money, which is also the factory’s commitment to produce on demand.

Payment in Full: This refers to the total price of the entire product.

Regarding shipping: Air freight is faster but also more expensive. Shipping costs are refundable at any time before shipment. When you place your order, we'll collect the shipping costs upfront. No further notification is required for customers who pay in full. (Note: Please enter your email address correctly when booking. Use your regular email address!) After paying the difference, the goods will be shipped directly to your address.

Thank you for your understanding and support!

Zenless Zone Zero Toys

We collaborate with artists and manufacturers worldwide, which is why the following delivery timelines apply. This is also how we offer products at competitive prices.

All items are dispatched from our warehouse in China. Orders are shipped to the address entered during checkout, with the destination country selected at checkout. Prices, currencies, VAT, delivery times, and shipping costs will adjust automatically based on the destination country. We process confirmed orders as quickly as possible in the order they are received. Once shipped, you will receive an email with a tracking link and confirmation.

Country*

Standard Shipping (Fee)

USA from $6.99

UK, France, Germany, Italy, Portugal, Spain, Australia , Greece, Hungary, Netherlands, Poland, Austria, Czech Republic, Estonia, Ireland, Latvia, Lithuania, Sweden, Japan, South Korea, Mexico,

New Zealand, Belgium, Bulgaria, Slovakia... from $8.99

Canada from $12.99

Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates from $9.99

Russia from $9.99

Others from $12.99

Special Product Notes

Figure Products: Typically priced above $50 USD.

Mihoyo Official Products: Include authentic packaging with anti-counterfeit labels (shipping fees are usually higher than regular items).

Shipping Cost Calculation

Enter your delivery address in the shopping cart, and the system will automatically calculate shipping costs for different items. Final fees are confirmed at checkout.

Processing & Shipping Times

Total Delivery Time = Processing Time + Shipping Time

Order Processing:

Business Days: Monday to Friday (EST).

Holidays Closed: New Year’s Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.

Regular Season: 5–25 business days (may extend during peak seasons).

Estimated Shipping Times:

USA, UK: 1-2 weeks

Canada, Europe: 2-4 weeks

Australia, New Zealand: 2-4 weeks

Mexico, Central & South America: 2-4 weeks

Tracking & Packages

Do you provide tracking?

Yes! You will receive a tracking email after dispatch. Contact us if no information arrives within 15 business days.

Some carriers take 5-7 business days to update tracking data. If no update appears after 10 business days, contact us.

Due to logistics constraints, items from the same order may ship separately, even if combined shipping is selected.

International shipments from the U.S. are sent under DDU

(Delivered Duty Unpaid) terms. We do not collect VAT.

Customs Fees:

Your package may incur local customs duties or VAT based on destination policies. We recommend contacting your local customs office for details.